Frequently Asked Questions
1. Can businesses go one-way?
Yes, commercial customers are welcome to use our one-way trucks. Commercial customers do not have to return
one-way vehicles to the same location.
2. Are the one-way rates the same for retail and commercial rentals?
Yes, one-way rates are the same. A commercial rental contract is used, in lieu of a retail contract when the rental is for business use.
3. What is the direct phone number for the utilities department?
1-800-345-7711
4. What number do I call to purchase used trucks?
866-309-1962
5. What equipment is available to be booked online?
All of our commercial rental equipment can be reserved online.
6. What is the S.O.S emergency services phone number?
800-526-0798
7. Is Penske one-way equipment dock height?
No, one-way equipment is not dock height.
8. Is Penske one-way equipment able to support a forklift?
No, our one-way vehicles are not spec'd to handle a forklift.
9. Is there a way to estimate mileage for a rental?
Visit Mapquest for estimated mileage.
10. Does Penske offer any type of optional protections plans?
Click Here to review a synopsis of our
optional protection plan.
11. What is the amount that will be authorized on my credit card when I pick up a rental truck?
Individual locations authorize the credit card for rental-related charges. The amount that is authorized pending the completion of your trip and return of the vehicle in good condition can vary. We recommend that you call the
pick-up location to verify the items and amount authorized.
12. What is the $9 Environmental Fee?
Penske is committed to doing its part to protect our environment. In the conduct of our truck rental business, we handle a number of materials, such as waste oils, solvents, and petroleum products, that may be harmful to the environment and therefore must be disposed of properly and in accordance with the law. Penske spends millions of dollars each year to comply with these requirements and to properly dispose of these materials; to help defray a portion of these costs, Penske charges an environmental fee of $1.50 per day (up to a maximum of $9.00 per rental) on household local rentals, $9.00 per rental for household one-way rentals, and $9.00 per rental for commercial rentals.
