Find answers below to frequently asked questions about our personal truck rentals.

Reserving a Truck

  1. How can I check on or change my existing reservation?
  2. Can I cancel my reservation?
  3. What if I need to add days to my one-way truck rental reservation?
  4. If I return my rental truck early, will I receive a refund?
  5. Do I need to provide a deposit for my one-way reservation?

Rates, Payment, Fees

  1. I checked a rate yesterday, and it is different today. Why is that?
  2. What forms of payment does Penske accept?
  3. What if I don't have a credit card?
  4. What is the environmental fee?
  5. Are there any charges due when I return the truck?

Renter Qualifications

  1. How old do I have to be to drive a Penske truck?
  2. Can someone else drive the truck I have rented?

Towing Questions

  1. Does Penske rent moving trailers?
  2. Can I tow my own trailer behind a Penske truck?
  3. Can I rent a car carrier or tow dolly without a Penske truck?
  4. Why can't my make or model of car be towed on your towing equipment?

Reserving a Truck

  1. How can I check on or change my existing reservation?
    You can call 1-888-996-5415 or click the image below to chat with one of our moving specialists.
  2. Can I cancel my reservation?
    You can cancel your reservation up to 48 hours prior to your pickup date for no additional charge. If you cancel within 48 hours of your pickup date, there may be a $100 cancellation fee.
  3. What if I need to add days to my one-way truck rental reservation?
    You can call us at 1-888-996-5415 or click the image below to chat with one of our moving specialists.
    • If you add days prior to your pickup date, your additional days would be $50 each.
    • If you add days after you pick up the truck, your additional days would be $100 each.
  4. If I return my rental truck early, will I receive a refund?
    • One-way rentals — The one-way rental rate is on a per-trip basis. There is no refund for early return.
    • Local (round-trip) rentals — You will only be charged for the number of days you have your rental vehicle.
  5. Do I need to provide a deposit for my reservation?
    • One-way reservations — No deposit is required if you reserve online and pay with a credit card. If you reserve with a credit card but decide to pay in cash or with a check, a $100 deposit will be required when you pick up the truck.
    • Round-trip (local) rentals — A $150 deposit is required when pay with a credit card and a $200 deposit when you pay in cash.
Back to Top

Rates, Payment and Fees

  1. I checked a rate yesterday and it is different today. Why is that?
    Our rates are based on a variety of factors including equipment supply and customer demand. Because these factors fluctuate daily, our rates change on a daily basis.
  2. What forms of payment does Penske accept?
    Penske accepts cash, major credit cards, cashier's checks, traveler's checks, company checks* or personal checks.* Not all locations accept company or personal checks. Please call your pickup location to verify acceptance if you intend to pay with a company or personal check.
  3. What if I don't have a credit card?
    If you do not have a credit card, please call us at 888-996-5415 to ask about our cash reservation policy.
  4. What is the environmental fee?
    Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle a number of materials that may be harmful to the environment. These materials must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for cost details.
  5. Are there any charges due when I return the truck?
    There are no charges due if you are on time and return the truck in the same condition and with the same fuel level as when you received it. Penske does not have any hidden mileage or turn-in fees.
Back to Top

Renter Qualifications

  1. How old do I have to be to drive a Penske truck?
    You must be at least 18 years old and able to produce two forms of identification, including:
    • Driver's license
    • State-issued ID
    • Passport
    • Social Security card
    • Vehicle registration
    • Phone bill
    • Military ID
    • Credit card
    Penske personal moving trucks do not require a special license to drive.
  2. Can someone else drive the truck I have rented?
    Yes. You may add up to three additional drivers for a fee of $10 each. Additional drivers must also provide two forms of identification. Family members may be added at no charge.
Back to Top

Towing Questions

  1. Does Penske rent moving trailers?
    Penske does not rent moving trailers. However, we do rent a variety of truck sizes. Picking a larger size truck will allow you to pack all your belongings in one spot. And you can tow your car behind your Penske truck on our safe and convenient towing equipment.
  2. Can I tow my own trailer behind a Penske truck?
    No. For liability reasons and your safety, we do not allow customers to tow any non-Penske owned equipment behind our trucks.
  3. Can I rent a car carrier or tow dolly without a Penske truck?
    No. Penske's towing equipment is engineered specifically to tow behind a Penske truck only.
  4. Why can't my make or model of car be towed on your towing equipment?
    Not all vehicles meet our weight, width, tire size, wheelbase and drive shaft requirements. We have these requirements to prevent damage to your vehicle. View our towing equipment.
Back to Top