Questions About Your Penske Truck Rental?

How do I make a reservation for a local weekend move?

Call 888-996-5415 and, when prompted, say "Local" or—reserve online.

How can I check on or change my existing reservation?

You can call 1-888-996-5415 or click the image below to chat with one of our Moving Specialists.

What if I now need additional days for my one-way truck rental?

You can call us at 1-888-996-5415 or click the image below to chat with one of our Moving Specialists. If you add days prior to your pick-up date, your additional days would be $50 each. If you add days once you pick up the truck, it is $100 for every additional day.

Do I need to provide a deposit for my one-way reservation?

No deposit is required if you reserve online and pay with a credit card. If you reserve with a credit card, but decide to pay in cash or with a check on the date of pick-up, an additional $100 deposit will be required.

What if I don't have a credit card?

If you do not have a credit card, please call us directly at 888-996-5415 to inquire about our cash reservation policy.

Can I cancel my reservation?

You can cancel your reservation, with no charge, up to 48 hours prior to your pick-up date. Within 48 hours of your pick-up date, you may be charged a $100 cancellation fee.

What form of payment does Penske accept?

Cash, major credit cards, cashier's check, traveler's check, company check* or personal check*.

*Not all locations accept company or personal checks. Please call your pick-up location to verify acceptance if you intend to pay with a company or personal check.

If I return my rental truck early, will I receive a refund?

One-way rentals—The one-way rental rate is on a per-trip basis, so there is no refund for early return.

Local (round-trip) rentals—You will only be charged for the number of days you actually have your local, round-trip rental vehicle.

Does Penske rent moving trailers?

Penske does not rent moving trailers. However, we do rent a variety of truck sizes to meet any need. Picking a larger size truck will allow you to pack all your belongings in one spot. And you can tow your car behind your Penske truck on our safe and convenient car carrier or tow dolly .

Can I tow my own trailer behind a Penske truck?

No. For liability reasons and your safety, we do not allow customers to tow any non-Penske owned equipment behind our trucks.

Can I rent a car carrier or tow dolly without a Penske truck?

No. Penske's towing equipment is engineered specifically to tow behind a Penske truck only.

Why can't my make or model of car be towed on your towing equipment?

Not all vehicles meet our weight, width, tire size, wheelbase and drive shaft requirements. We have these requirements to prevent damage to your vehicle. View our towing recommendations.

I checked a rate yesterday and it is different today. Why is that?

Our rates are based on variable factors including logistics, equipment supply, customer demand and other factors. As these factors are dynamic, our rates do change on a daily basis.

How old do I have to be to drive a Penske truck?

You must be 18 years of age and able to produce two forms of identification, including a driver's license. Penske trucks do not require a special license to drive.

Can someone else drive the truck I have rented?

Yes. You may add up to three additional drivers for a fee of $10 each. Additional drivers must also provide two forms of identification. Family members may be added at no charge.

What is the $9 environmental fee?

Penske is committed to doing its part to protect our environment. In the conduct of our truck rental business, we handle a number of materials, such as waste oils, solvents and petroleum products that may be harmful to the environment, and therefore must be disposed of properly and in accordance with the law. Penske charges an environmental fee of $1.50 per day (up to a maximum of $9.00 per rental) on household local rentals, $9.00 per rental for household one-way rentals and $9.00 per rental for commercial rentals.

Are there any charges due when I return the truck?

If you are on time, return the truck in the same condition as when you received it; there are no charges at turn in. Penske does not have any hidden mileage or turn-in fees.