FAQ

Find answers below to frequently asked questions about our commercial truck rentals.

1. What kind of roadside assistance does Penske offer?
2. How can I acquire special permits to transport the trucks?
3. Who is responsible for preventive maintenance and repairs?
4. What coverage options can I get through Penske?
5. What is the environmental fee?
6. How do I operate the liftgate on my rental truck?

1. What kind of roadside assistance does Penske offer?
   Penske 24/7 Roadside Assistance operates around the clock. This network combines more than 700 Penske facilities and over 22,000 vendors to provide you the best emergency service in the industry.
2. How can I acquire special permits to transport the trucks?
   Our permit department will apply for, purchase, and install any necessary permits to transport the vehicles either inter- or intrastate.
3. Who is responsible for preventive maintenance and repairs?
   Rentals include normally scheduled preventive maintenance, as well as repairs, inspections, tire replacement or repairs, and road call assistance. You are responsible for insurance coverage, fuel, operator and damage beyond normal wear and tear.
4. What coverage options can I get through Penske?
   We offer limited damage waiver (LDW), liability (LIA) and supplemental liability coverage (SLI). Read more about our coverage options.
5. What is the environmental fee?
   Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle a number of materials, such as waste oils, solvents and petroleum products that may be harmful to the environment, and therefore, must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for cost details.
6. How do I operate the liftgate on my rental truck?
   Penske has compiled step-by-step instructions and recorded a video that will help you safely operate the liftgate on your rental truck. Learn more..