Penske 24/7 Roadside Assistance
On-time delivery is critical, so uptime is essential to customer satisfaction. But things happen.
In the unlikely event of a breakdown, one call to the Penske 24/7 Roadside Assistance team is all you need.
- Call 1-800-526-0798 for roadside assistance with your Penske equipment, such as truck-flat tire, mechanical problems, fluid leakage, etc
- Other emergencies, please dial 911 immediately.We'll work with our service network to get your driver back on the road as soon as possible
When you call Penske 24/7 Roadside Assistance, we'll:
- Ensure the driver and product are safe
- Identify the problem and dispatch emergency roadside assistance
- Communicate with you and your driver, and provide online visibility of road-call status
- Provide a comparable substitute delivery vehicle if needed
- Put drivers, and your load, back on the road, typically within two hours
We Speak "Truck"
The Penske 24/7 Roadside Assistance call center is staffed by experienced, in-house Penske personnel who speak and understand the specific problems your drivers may be experiencing. They maintain detailed reports to keep you informed of any changing status. Additionally, all calls are recorded. Customers may review call details if needed.
Not Near a Penske Service Center?
No problem. We have an extended network of 22,000 qualified service vendors who handle everything from repair to towing to load transfer. We keep you and your driver informed throughout, and we follow up with accurate repair estimates.
