FAQ

Find answers below to frequently asked questions about our Personal truck rentals.

Reserving a Truck

1. How can I check on or change my existing reservation?
2. Can I cancel my reservation?
3. Can I change the date of my reservation?
4. What if I need to add days to my one-way truck rental reservation?
5. If I return my rental truck early, will I receive a refund?
6. Do I need to provide a deposit for my one-way reservation?
7. Is my reservation guaranteed?

Rates, Payment, Fees

1. I checked a rate yesterday, and it is different today. Why is that?
2. What forms of payment does Penske accept?
3. Why are cash payments limited?
4. What is the environmental fee?
5. Are there any charges due when I return the truck?
6. Are additional days for one-way rentals refundable?

Renter Qualifications

1. How old do I have to be to drive a Penske truck?
2. Can someone else drive the truck I have rented?

Towing Questions

1. Does Penske rent moving trailers?
2. Can I tow my own trailer behind a Penske truck?
3. Can I rent a car carrier or tow dolly without a Penske truck?
4. Why can't my make or model of car be towed on your towing equipment?

Reserving a Truck

1. How can I check on or change my existing reservation?
   You can access your reservation online, call 1-888-996-5415 or click the image below to chat with one of our moving specialists.
2. Can I cancel my reservation?
   You can cancel your reservation anytime with no fees attached.
3. Can I change the date of my reservation?
   You can make as many date changes prior to pick-up (within 6 months of original reservation date), based on availability, without affecting your rate.
4. What if I need to add days to my one-way truck rental reservation?
   You may purchase extra days at any time for $100 per day. You can change your reservation online, call us at 1-888-996-5415 or click the image below to chat with one of our moving specialists.
5. If I return my rental truck early, will I receive a refund?
   
   • One-way rentals — The one-way rental rate is on a per-trip basis. There is no refund for early return.
   • Local (round-trip) rentals — You will only be charged for the number of days you have your rental vehicle.
6. Do I need to provide a deposit for my reservation?
   Reservations are confirmed once the applicable security deposit has been applied.
   • One way reservations - No deposit is required when you reserve online and pay with a credit card.
   • Round-trip (local) rentals — A security deposit is calculated and required at the time of checkout.
7. Is my reservation guaranteed?
   At Penske, we guarantee that the vehicle you reserved, or an equivalent or larger vehicle, will be available at the time and location you selected. If you reserve within 24 hours of pickup, Penske cannot guarantee a truck will be available for your reservation and Penske may provide an alternate pickup location.
Questions?

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Rates, Payment and Fees

1. I checked a rate yesterday and it is different today. Why is that?
   Our rates are based on a variety of factors including equipment supply and customer demand. Because these factors fluctuate daily, our rates change on a daily basis.
2. What forms of payment does Penske accept?
   We accept major credit cards, bank or cashier checks, and cash. Please note that Penske does not accept cash payments in excess of $5,000, though transactions can be split between two forms of payment.
3. Why are cash payments limited?
   Due to federal money laundering concerns, Penske does not accept cash payments in excess of $5,000.
4. What is the environmental fee?
   Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle a number of materials that may be harmful to the environment. These materials must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for cost details.
5. Are there any charges due when I return the truck?
   There are no charges due if you are on time and return the truck in the same condition and with the same fuel level or charge level, with respect to electric vehicles, as when you received it. Penske does not have any hidden mileage or turn-in fees.
6. Are additional days for one-way rentals refundable?
   Prior to pick-up, any additional days added are refundable up to payment of rental.
   Once payment is made and after pick-up, additional days paid for are non-refundable.

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Renter Qualifications

1. How old do I have to be to drive a Penske truck?
   You must be at least 18 years old and able to produce two forms of identification, including:
   • Driver's license
   • State-issued ID
   • Passport
   • Social Security card
   • Vehicle registration
   • Phone bill
   • Military ID
   • Credit card
   Penske personal moving trucks do not require a special license to drive.
2. Can someone else drive the truck I have rented?
   Yes. You may add up to three additional drivers for a fee of $10 each. Additional drivers must also provide two forms of identification. Family members may be added at no charge.

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Towing Questions

1. Does Penske rent moving trailers?
   Penske does not rent moving trailers. However, we do rent a variety of truck sizes. Picking a larger size truck will allow you to pack all your belongings in one spot. And you can tow your car behind your Penske truck on our safe and convenient towing equipment.
2. Can I tow my own trailer behind a Penske truck?
   No. For liability reasons and your safety, we do not allow customers to tow any non-Penske owned equipment behind our trucks.
3. Can I rent a car carrier or tow dolly without a Penske truck?
   No. Penske's towing equipment is engineered specifically to tow behind a Penske truck only.
4. Why can't my make or model of car be towed on your towing equipment?
   Not all vehicles meet our weight, width, tire size, wheelbase and drive shaft requirements. We have these requirements to prevent damage to your vehicle. View our towing equipment.