How can I check on or change my existing reservation?
You can access your reservation online, call 1-888-996-5415 or click the image below to chat with one of our moving specialists.
Can I cancel my reservation?
You can cancel your reservation up to 48 hours prior to your pickup date for no additional charge. If you cancel within 48 hours of your pickup date, there may be a $100 cancellation fee.
Can I change the date of my reservation?
You can make as many date changes prior to pick-up (within 6 months of original reservation date), based on availability, without affecting your rate.
What if I need to add days to my one-way truck rental reservation?
You may purchase extra days at any time for $100 per day. You can change your reservation online, call us at 1-888-996-5415 or click the image below to chat with one of our moving specialists.
If I return my rental truck early, will I receive a refund?
One-way rentals — The one-way rental rate is on a per-trip basis. There is no refund for early return.
Local (round-trip) rentals — You will only be charged for the number of days you have your rental vehicle.
Do I need to provide a deposit for my reservation?
Reservations are confirmed once the applicable security deposit has been applied.
One-way reservations — No deposit is required if you reserve online and pay with a credit card. If you reserve with a credit card but decide to pay in cash or with a check, a $100 deposit will be required when you pick up the truck. If you make a reservation without a credit card, please see What if I don't have a credit card?
Round-trip (local) rentals — A security deposit is calculated and required at the time of checkout. If you reserve with a credit card but decide to pay in cash or with a check, the deposit will be required when you pick up the truck. If you make a reservation without a credit card, please see What if I don't have a credit card?
I checked a rate yesterday and it is different today. Why is that?
Our rates are based on a variety of factors including equipment supply and customer demand. Because these factors fluctuate daily, our rates change on a daily basis.
What forms of payment does Penske accept?
Penske accepts cash, major credit cards, cashier's checks, traveler's checks, company checks or personal checks.* Please call your pickup location to verify acceptance if you intend to pay with a company or personal check.
* Not all locations accept company or personal checks.
What if I don't have a credit card?
One-way reservations — If you do not have a credit card, then after making a reservation, a $100 cash deposit must be taken to any Penske location more than 48 hours (2 days) prior to picking up the truck to guarantee your reservation.
Round-trip (local) rentals — If you do not have a credit card, then after making a reservation, the calculated cash deposit must be taken to any Penske location more than 48 hours (2 days) prior to picking up the truck to guarantee your reservation.
What is the environmental fee?
Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle a number of materials that may be harmful to the environment. These materials must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for cost details.
Are there any charges due when I return the truck?
There are no charges due if you are on time and return the truck in the same condition and with the same fuel level as when you received it. Penske does not have any hidden mileage or turn-in fees.
Are additional days for one-way rentals refundable?
Prior to pick-up, any additional days added are refundable up to payment of rental.
Once payment is made and after pick-up, additional days paid for are non-refundable.
How old do I have to be to drive a Penske truck?
You must be at least 18 years old and able to produce two forms of identification, including:
Social Security card
Penske personal moving trucks do not require a special license to drive.
Can someone else drive the truck I have rented?
Yes. You may add up to three additional drivers for a fee of $10 each. Additional drivers must also provide two forms of identification. Family members may be added at no charge.
Does Penske rent moving trailers?
Penske does not rent moving trailers. However, we do rent a variety of truck sizes. Picking a larger size truck will allow you to pack all your belongings in one spot. And you can tow your car behind your Penske truck on our safe and convenient towing equipment.
Can I tow my own trailer behind a Penske truck?
No. For liability reasons and your safety, we do not allow customers to tow any non-Penske owned equipment behind our trucks.
Can I rent a car carrier or tow dolly without a Penske truck?
No. Penske's towing equipment is engineered specifically to tow behind a Penske truck only.
Why can't my make or model of car be towed on your towing equipment?
Not all vehicles meet our weight, width, tire size, wheelbase and drive shaft requirements. We have these requirements to prevent damage to your vehicle. View our towing equipment.