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Expert Help, Anytime: Penske Customer Service

A man with a headset sits at a desk smiling.

Renting a truck for your move doesn’t have to be hard. At Penske, our customer service team is here to help make the process easy from start to finish. Whether you have questions about picking the right truck, need help with your reservation, or run into an issue on the road, our team of experts has your back. Here's how we can help:

Personalized Help for Reservations

Not sure which truck size is right for you? Do you have questions about insurance or mileage? Our moving experts are just a phone call away. They’ll walk you through your options, help you book the right truck, and make sure you have everything you need for a stress-free rental experience. Just give them a call at 1-844-847-9577. Personalized help is available Monday through Friday from 7 a.m. to 11 p.m. and Saturday through Sunday from 7 a.m. to 9 p.m. Eastern time.

Chat With Us Online

Prefer to type instead of talk? We’ve got you covered. The Penske Live Chat feature is available Monday through Friday from 7 a.m. to 10 p.m. and Saturday through Sunday from 7 a.m. to 9 p.m. Eastern time, so you can get quick answers from a real person. Whether you’re checking availability, updating a reservation, or just need a little guidance, we’re happy to help.

Roadside Assistance - 24/7 Support on the Road

Hopefully, your move goes off without a hitch. However, in the unlikely event of a problem, our 24/7 Roadside Assistance team is here to help. Whether it’s a flat tire, a dead battery or another unexpected issue, we’ll get you back on the road as quickly as possible. Call 1-800-526-0798, and we’ll handle the rest.

Find Answers in Our FAQs

Our FAQ section is packed with answers to common rental questions. From pickup and drop-off details to payment and coverage options, it’s a great place to start if you’re looking for info on your own.

The Penske Truck Rental App

Want to manage your rental on the go? The Penske Truck Rental App lets you check and manage reservations, find the nearest Penske location and access roadside assistance right from your phone. It’s another way we make renting a truck as easy as possible.

No matter where you are in the rental process — booking, picking up your truck, or on the road — the Penske customer service team is here to help. Give us a call, start a chat or check out our digital tools to make your rental experience smooth and simple.

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