Important Rental Information

Get to Know Some Important Details About Renting a Truck From Penske

Payment Details

• A credit card is needed to secure your reservation with payment due at time of pick-up.
• Penske accepts major credit cards, bank or cashier checks, and cash. Please note that Penske does not accept cash payments in excess of $5,000, though transactions can be split between two forms of payment.
• AAA members must present their valid AAA card at time of pick-up to receive the AAA discount.
• To receive a military discount, you must bring your valid Military ID or proof of Veteran status at pick-up.
• To receive a student discount, you must bring your valid College ID or proof of enrollment status at pick-up.
• For one-way reservations, you may purchase extra days at any time for $100 per day. You can change your reservation online, call us at 1-888-996-5415 or chat with one of our moving specialists.
• Prior to pick-up, any additional days added are refundable up to payment of rental. Once payment is made and after pick-up, additional days paid for are non-refundable.
• You may add up to three additional drivers for a fee of $10 each. Additional drivers must also provide two forms of identification. Family members may be added at no charge.
• You can cancel your reservation anytime with no fees attached.

Pick-up, Travel, Drop-off

• At pick-up, you must be at least 18 years old and able to produce two forms of identification, including:
  • Driver's license
  • State-issued ID
  • Passport
  • Social Security card
  • Vehicle registration
  • Phone bill
  • Military ID
  • Credit card
• You can make as many date changes prior to pick-up (within 6 months of original reservation date), based on availability, without affecting your rate.
• Your vehicle may be subject to weigh station requirements.
• If you have reserved a Penske Tow Device you will need to verify the tire size and ground clearance specifications to ensure your vehicle is compatible.
• Your truck will be inspected and have a full tank of fuel at time of pick-up. There are no charges due if you are on time and return the truck in the same condition and with the same fuel level as when you received it. Penske does not have any hidden mileage or turn-in fees.
• Check out the Vehicle Return Checklist so you're prepared for an easy drop-off.